Return and Refund Policy

The Terms and Conditions apply to all visitors, users and others who access or use the Service. Art By Julia Vaughan strongly advises You to read the Full Terms before You use the Website and Service.

By accessing or using the Service, You agree to comply with the Return Policy. If You disagree with any part of the Return Policy then You may not access the Service.
Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Business. Art By Julia Vaughan’s Privacy Policy describes the policies and procedures on the collection, use and disclosure of Your personal information when You use the Website and tells You about Your privacy rights and how the law protects You. Please read the Privacy Policy carefully before using the Service.

If you encounter any issues with your purchase, please contact the Artist within 7 days of receiving the artwork to discuss potential resolutions.

Please note: Due to the personalized nature of commissioned pieces,  commission artworks are not eligible for *returns.

For any undamaged, regular priced item, that is not commission artwork. You may return it with its original packaging and receipt within 14 days of the date you receive the product. Once the returned, undamaged artwork has been received, the Artist will make the offer of: either, an exchange of equal value or a refund based upon the original payment method.

Please note the following: (i) when returns based solely upon a *change of mind* occur, it will be up to the buyer to pay the return shipping fees and to provide a  return tracking number, and (ii) the following products are not eligible for return/refund: All 'sale' priced items and, All 'commissioned artwork' that has been *paid in full.

Damaged or Lost Shipments

If your artwork arrives damaged, please contact Art By Julia Vaughan within 7 days of receiving the artwork, with photographs of the damage. The Artist will work with you to resolve the issue, whether through a *replacement (if possible) or a refund.

Please note that: (i) all 'sale' items are final sale, (ii) The Artist does not accept returns or exchanges on 'sale' items, except in cases of damage during shipping, and (iii) *Commissioned artwork 'paid in full' (please see full Terms and Conditions for Commissioned Artwork for more info regarding deposit/payments), is non-refundable due to its personalized nature, however, in cases of damage during shipping, the Artist will work with you to resolve the issue either through a *replacement (if possible) or a *partial refund of the commissioned artwork. The amount of which will be determined by the Artist, after receiving and reviewing the documented damage.

 

For Lost Shipments, please reach out, and the Artist will file a claim with the carrier on your behalf.

 

For the full Terms and Conditions and, Art By Julia Vaughan's Privacy Policy, please see links below. If You have any questions about the Return Policy or the above information, please email Julia at: info@juliavaughanart.com